Author · Speaker · FounderAct I · The Diagnosis
See it clearly.
Why sincere, well-funded efforts keep fading. You will recognise your own organisation in the story of a resort that meant every word of its mission, and learn to spot drift while it is still quiet.
Official Release Day · 26 October 2026
The 26 Laws of the
Human Experience
Operating System
Designing Culture, Service and the Experience People Remember
Every organisation makes people feel something. Very few decide what. This book asks what would change if we began building those experiences on purpose.
Paperback & Kindle eBook · 26 October 2026
Hardcover & audiobook coming soon.
Inside the book
A story you will recognise.
A system you can build.
Running through every chapter is the story of a beachfront resort on a small Caribbean island: its decline, its three failed improvement programmes, and the transformation that followed. The resort is a composite, assembled from patterns that repeat in organisations of every kind, so that you can study the anatomy of failure and recovery whole.
Each law compresses a chapter of hard-won practice into a single sentence a leader can carry into the room.
- Twenty-eight chapters across three movements
- Twenty-six governing laws, gathered in a single appendix
- A continuous narrative drawn from decades of real engagements
- The SPARK Performance Index and the Organisational Maturity Model
- A full glossary of the Human Experience Operating System
Act II · The Construction
Build it deliberately.
The operating system assembled layer by layer: purpose, philosophy, behaviour, leadership, learning, systems, measurement and alignment. Every layer ends as something you can use on Monday.
Act III · The Practice
Make it last.
Transformation that survives the six-week mark: the methodology, the SPARK Performance Index and the maturity model that keep excellence renewing itself long after the launch energy fades.
Three laws to begin with
Words to carry
into the room.
01
“Every organisation produces the behaviour its conditions make easiest.”The Law of the Operating System
07
“People remember how an organisation consistently made them feel long after they forget what it asked them to do.”The Law of Human Experience
11
“Leadership is measured less by the decisions leaders make and more by the conditions those decisions create for everyone else.”The Law of Leadership
Your complimentary chapter
A forgotten anniversary.
A note that went nowhere.
Chapter 2 begins with a housekeeper who notices something important and an organisation that has nowhere to put it. It introduces the first law and closes with A Final Thought, a question for your own workplace.
The complete ten-page sample, from the published edition. No signup is required to read it.
Chapter 2 · Law 1The Law of the
Operating System
Operating System
Every organisation produces the behaviour its conditions make easiest.
Reading, together
One book.
A different conversation.
Bring the book to your team, your leadership circle or the people you want to build something better with. Give everyone a shared starting point, then make the conversation your own.
Corporate book orders
Put a copy in each reader’s hands. Share the quantity you have in mind, the destination and your timeline so we can discuss the right arrangement.
Executive reading cohorts
Read and discuss the book with a small group of leaders, with time to work through your own questions and the conditions you can change.
Author conversations and workshops
Bring Nerissa into a conversation with your team, audience or community, or spend time applying a chosen part of the book to the situations your team is working through.
Publication and purchase information
Official release day is 26 October 2026. You can preorder your copy on Amazon using the preorder buttons on this website. Join the Author’s List for book updates, signature copies, giveaways and events.
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